Abstract
Resilience has become an important concept for the ski resorts of China, which have suffered heavy losses due to COVID-19. In order to help China's ski resort service industry successfully adapt to the crisis and achieve sustainable development, the goal of this paper is to develop the definition of resilience of the ski resort service industry through interviews based on the concept and general analysis framework of resilience. The ski resort resilience theory analysis framework is then constructed from the three basic elements (market, skiing, and stakeholders) and four system features (flexibility, adaptability, and collaborative learning ability). The results indicate several measures that can be taken to spread risk: enrich the product supply; eliminate risks and build a multi-agent networked industrial governance system; and establish a risk prevention and management mechanism based on a multi-organization alternative learning mechanism to overcome the difficulties encountered in the development of ski resorts.
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