Abstract
With the development of information technology, the Internet and informatization have brought huge changes in tourism management. As the pillar industry of the tourism, the hospitality industry, are facing new requirements for transformation and optimization. How to retain talents and how to make talents willing to work are two important issues that hotels need to pay attention to in practice. Through a self-report questionnaire survey of 325 employees from hospitality industry, this paper use SPSS and AMOS tools to analyze the influencing factors of performance evaluation fairness (emloyee voice) and the employees’s work engagement, and constructs the impact mechanism model of them, meanwhile aim to give some helpful suggestions on indigenous research, and can probably enrich the informatization application in tourism management and innovation.
Highlights
With the stable development of industrialization and social economy, the tourism industry is gradually entering the era of tourism 4.0, and technological innovation has become the fundamental driving force for the industry transformation
Technological innovation has improved the technological content of tourism products, established a new tourism management model centered on tourist satisfaction, and realized the intelligence, automation and specialization of service facilities for tourism enterprises and promoted the networking and branding of tourism enterprise marketing
This study believes that employees' evaluation satisfaction during the performance evaluation process and subsequent work input are based on social exchange theory
Summary
With the stable development of industrialization and social economy, the tourism industry is gradually entering the era of tourism 4.0, and technological innovation has become the fundamental driving force for the industry transformation. Facing the requirements of transformation and optimization in the new era of tourism, for the hospitality industry, the most fundamental thing is the optimization of human resource management based on the Internet technology background, so as to consolidate its core competitiveness. Performance evaluation, as a core content of human resource management activities, has a pivotal impact on the development of the organization and employees (Pichler, Varma and Michel, 2016) [1]. Gallup's recent survey results show that most employees in all types of organizations around the world are not fully engaged in their work (Bakker, Demerouti and SanzVergel, 2014) [3]. We hope to provide some feasible suggestions on the improvement of the hospitality enterprises performance evaluation system and the enhancement of employee work engagement
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