Abstract
The demand for transport services is determined by several factors at the same time. The impact of these factors is varied. One of the most important factors is the quality of transport services. The aim of the paper is to identify and characterize potential methods for measuring and evaluating the impact of quality of service on passenger demand for suburban bus transport. These methods are applied to a specific transport system for assessing the impact of quality on demand. The results may contribute to the stabilization of the demand for bus services or they can serve as a basis for the improvement of transport services in the bus transport sector.
Highlights
In recent years the number of passengers transported by public passenger transport (PPT) has decreased in the Slovak Republic and abroad
One of the most important factors is the quality of transport services
Anderson et al (2013) when assessing the sensitivity of passenger demand to change a particular factor found that the quality of the transport service is a significantly more influential factor than the cost of travel and a more influential factor than the income of the population
Summary
In recent years the number of passengers transported by public passenger transport (PPT) has decreased in the Slovak Republic and abroad. In order to do this it is necessary to know the impact of the individual demand factors. One of the most important factors is the quality of transport services. They prove it current studies and projects in this area. E.g. Anderson et al (2013) when assessing the sensitivity (elasticity) of passenger demand to change a particular factor found that the quality of the transport service is a significantly more influential factor than the cost of travel and a more influential factor than the income of the population. Knowing the impact of the quality of transport services on demand can be valuable information for stakeholders (carriers, transporter, etc.) to improve the quality of transport services [1]
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