Abstract

With the rapid development of information technology (IT), information construction has become one of the main works in different industries. Varieties of IT tend to be integrated gradually. Maintenance management information systems (MMIS) application challenges for subway operation companies still exist; however, it creates a need for improved evaluation methods and intensive research. This study proposes a model for evaluating MMIS at the maintenance management process level. Considering the characteristics of maintenance management processes, discrete event simulation coupled with keystroke-level model is adopted in the model. MMIS exerts different levels of effects on different maintenance management processes. The case study verifies that the effects of MMIS on maintenance performance can be assessed quantitatively and objectively through the application of the model. Decision makers may apply the model in MMIS planning phase or in optimizing the available MMIS.

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