Research on nucleic acid detection product design driven by service design in post epidemic Era --Take FengHuangZhou community in Nanchang as an example

Abstract

Since May 2020, China's epidemic prevention and control has entered a stable stage. The overall trend is that the epidemic situation rises and falls from time to time. It may break out on a small scale at any time, return from foreign countries and have seasonal attacks, which will have a far-reaching impact on all aspects. In this study, the community nucleic acid detection products and service system in such a "post epidemic era" as the breakthrough point, through qualitative and quantitative research methods, using issue Map, user interview, data crawler, emotional data analysis and other research tools are used to analyze and integrate the existing community collective nucleic acid detection process, basic user groups, stakeholders and so on. After having a good understanding of the existing service system and products, the outstanding problems of the service system are further optimized, focusing on solving process visualization problems and special crowd services Problems, online product optimization. Build a new stakeholder system, user journey, prototype, and carry out prototype testing to get feedback, in order to provide reference value solutions to deal with large-scale public health problems in the future.