Abstract
With the rapid development of economy and society, talent competition has become an important link in the development of the hotel industry. In order to provide customers with high-quality services and attract high-quality talents, enterprises must improve the incentive mechanism of grass-roots employees of urban hotels. This should not only attract customers in hardware facilities, but also strengthen the management and rational utilization of human resources. An effective and complete talent incentive mechanism is conducive to avoiding the loss of excellent talents in the hotel and the long-term development of the enterprise. This paper mainly takes urban hotels as the research point, based on the two-factor theory, and through the method of questionnaire survey, focuses on the problems existing in the incentive of grass-roots employees and how to build and improve the incentive system, so as to provide reference for the construction of enterprise incentive system. Only by establishing a scientific and perfect incentive mechanism, improving the performance salary and welfare system, and establishing and improving the training and promotion mechanism, can enterprises win a lasting competitive advantage in the market.
Highlights
With the rapid development of economy and society, the competition in the hotel industry is constantly rising
The hotel industry belongs to the service industry, and the working attitude, ability and behavior of hotel grass-roots employees will directly determine the service level of the hotel, and will affect customers' emotions and consumption decisions
The changing internal and external environment faced by urban hotels has gradually slowed down the development of hotels
Summary
With the rapid development of economy and society, the competition in the hotel industry is constantly rising. The high turnover rate of hotel grass-roots employees and low work enthusiasm have become the main problems. The hotel industry belongs to the service industry, and the working attitude, ability and behavior of hotel grass-roots employees will directly determine the service level of the hotel, and will affect customers' emotions and consumption decisions. The changing internal and external environment faced by urban hotels has gradually slowed down the development of hotels. The hardware facilities of the hotel are perfect, there are still some problems for grass-roots employees, such as low quality, difficult integration, lack of work passion and vitality and so on. 2. Analysis on Incentive Problems and Causes of Grass-Roots Employees in Urban Hotels
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