Abstract
While the COIVD-19 has triggered the rapid and large-scale promotion of online courses, it has also exposed the problem of poor user experience on online course platforms. Therefore, this research hopes to propose a complete user experience evaluation system to clarify the deficiencies of the platform and give directions for improvement. This research combines qualitative and quantitative, from the perspective of user experience, integrates data obtained through literature research, interview and network research to determine evaluation indices. The Delphi method and analytic hierarchy process are used to determine the weights of various indices and set the scoring level. It is obtained that the “ease of operation” has the most important impact on the user experience of the online live course platform. Innovatively adopting the t-test method to establish a comparative analysis method for the model application, a standardized process of model application is designed, and a complete evaluation system is constructed. Two pieces of software are selected as experimental samples to verify the model from both statistics and practical applications. The test results show that although the two experimental sample software have significant differences in the scores of multiple second-level indices, the overall scores are still similar, which is consistent with the direct evaluation results. Therefore, the user experience evaluation system proposed in this research is reliable, which can provide a reference for the construction of online live course platform and the optimization of user experience.
Highlights
Since 2020, the COVID-19 has led various schools around the world to shift from traditional classrooms to online live classrooms
The mismatch between design and demand has resulted in a poor user experience (UE) for live courses
The difference test of the questionnaire data obtained in the model application experiment is carried out to further verify the model, and the experimental process is constructed as a standardized evaluation process
Summary
Since 2020, the COVID-19 has led various schools around the world to shift from traditional classrooms to online live classrooms. The mismatch between design and demand has resulted in a poor user experience (UE) for live courses. Some remote office and conference software have taken on the role of online live course platforms, but due to their original design purpose and the nature of the software, these software cannot fully meet the needs of the school’s online live course. In this case, it is important for the user experience optimization construction of an online live course platform. To standardize the construction of online courses and MOOCs and enable learners to achieve the desired learning effects, many scholars and institutions have researched
Sign-in/Register to view highlights & summary 
Published Version (
Free)
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a call