Abstract
Modern challenges have increased attention to the effective operation of medical institutions of various types. At first glance, the tools for achieving the goals of medical organizations have been studied and tested. However, the scientific description and research of the doctors’ KPIs of a polyclinic medical organization within in goal-setting sustainable development in the context of a changing situation with a pandemic has not been sufficiently clarified. The paper presents the current forms and systems of remuneration, KPIs for employees of polyclinic medical organization, as well as a study of the motivational components of the doctors at the Clinical Diagnostic Center (CDC) of Immanuel Kant Baltic Federal University (IKBFU), functional expectations (requirements) from the CDC management with subsequent development of innovative KPIs for doctors as a key category of employees of the research object. The results of the study make it possible to develop a methodology for calculating the integral indicator of KPIs with options for the concept of remuneration for doctors in CDC. The research includes a content analysis of the sources characterizing the current scientific and practical state of the formation and application of doctors’ KPIs. The basis of the study implies a comparison of the formulated tasks of CDC with the tasks of the doctors and their motivational components, followed by the formulation of indicators of doctors’ performance in the context of current forms and systems of remuneration of doctors in Russia and abroad. The continuation of the research in a practical aspect will be associated with developing and implementing the integral indicator of doctors’ KPIs in the approbation process. Future theoretical research is related to the formation of a methodological tool for a flexible system of remuneration for doctors based on changing challenges in goal-setting sustainable development
Highlights
Nowadays, medical organizations are undergoing serious trials and changes
The movement towards one of the UN sustainable development goals approved in 2015 - "Good Health and Well-being", generates a number of tasks, one of which, in our opinion, is the compliance of one of the key driving forces in achieving this goal - a doctor, with the organizationally meaningful requirements of a medical institution
The indicated aspects determine the relevance of issues related to the application of innovative key performance indicators of doctors in a medical organization of special status - the University Clinic (Clinical Diagnostic Centre - Clinical Diagnostic Center (CDC))
Summary
External challenges lead to a change in internal processes, forcing to change and correspond to changes in order to achieve harmonious and sustainable development One of the elements of a doctor's organizationally meaningful activities are the indicators of their effectiveness, the professional application of which makes it more likely that the goals of a medical organization will be achieved and the subsequent movement, through the competitive implementation of its functions towards good health and wellbeing of citizens will be made. The indicated aspects determine the relevance of issues related to the application of innovative key performance indicators of doctors in a medical organization of special status - the University Clinic (Clinical Diagnostic Centre - CDC)
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