Abstract
IASL's Webmaster discusses the part that research has played in the ongoing development of IASL's Web site School Libraries Online. Established in 1995, the Web site was 10 years old at the time this article was written; a brief history of the site is provided. Work on the site has been guided by a strategic planning process in the context of which research results have informed decision-making. Desk research provided background information that was important in the establishment of the Web site. This included an "internal environment" scan that focused on developing an understanding of the Association and its members and an "external environment" scan that focused on Internet trends and developments. With the site well established, ongoing environment scanning has continued to inform development. Users' needs have been monitored on an ongoing basis through two main strategies: analysis of the weekly and monthly reports from the Web site search engine, and analysis of the statistical information provided by a user tracking service.
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