Abstract
Ensuring regulatory compliance plays a significant part in the cost of research and development (R&D) in any sector where the work is inherently unstructured, or fuzzy. This includes aircraft manufacturing, pharmaceuticals, and the medical device industry, which produces instruments for use in medical procedures. A study of a medical device manufacturer gives insight into the problem of fuzziness in the R&D phase and shows how interconnecting the different functions of the business can contain costs. Doing so entails nurturing strong supplier‐customer relationships, sharing knowledge, and fostering a fulfillment‐oriented organizational culture that values lifelong learning.
Published Version
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