Abstract
This study was intended to identify the linkage between corporate social responsibility, organizational trust and citizenship behavior of employees in the lodging industry. A direct face to face survey was conducted, and the valid samples of 315 out of 360 employees working at hotels rated 5-star and higher in Korea were analyzed with the structural equation modeling. As the results of the study, only two out of four CSR factors (economic, legal, ethical, and philanthropic responsibility) predicted organizational trust, and the trust predicted organizational citizenship behavior. Two predictors of CSR (legal and philanthropic responsibility) were positively associated with organizational trust, and the trust showed a positive effect on organizational citizenship behavior.
Sign-in/Register to access full text options 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callDisclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
