Abstract
There is a growing concern about the relationship of servant leadership and employee loyalty recent years, but few are focusing on the intervening mechanisms between them. Especially in China, research on such mediating variables is nearly blank. In this paper, we make our attempt on detecting the role in such relationship by empirical studies through 186 samples using the structural equation model (SEM) method, and reach two conclusions: servant leadership is significantly positive correlated with employee loyalty; employee satisfaction is found to play mediating role which occupies 77% of the total effect between servant leadership and employee loyalty. Our result shows that, to improve employee loyalty, the managers should not only develop their servant leadership style, but also take into consideration the individual needs to improve psychological satisfaction.
Highlights
How to improve employee loyalty is one of today’s most difficult problems that troubles business leaders
We make our attempt on detecting the role in such relationship by empirical studies through 186 samples using the structural equation model (SEM) method, and reach two conclusions: servant leadership is significantly positive correlated with employee loyalty; employee satisfaction is found to play mediating role which occupies 77% of the total effect between servant leadership and employee loyalty
One of our purposes is to further verify the relationship of servant leadership and employee loyalty in the background of China; the other purpose is to find out how Relationship of Servant Leadership and Employee Loyalty: The Mediating Role of Employee Satisfaction staff satisfaction acts as a mediating role in the mechanism of this effect
Summary
How to improve employee loyalty is one of today’s most difficult problems that troubles business leaders. Several ways are proposed to solve this problem, among which improving style of leadership is a key perspective, for that to some extent, leadership style determines the relationship between leaders and employees [1]. The core ideas of servant leadership, put forward by western scholars, include such two aspects: first, the main motivation of servant leadership is to serve employees. To these leaders, the individual employee instead of organization’s goal is of first importance and employees’ needs take precedence over organization’s goal or personal purpose [4]. Relationship of Servant Leadership and Employee Loyalty: The Mediating Role of Employee Satisfaction staff satisfaction acts as a mediating role in the mechanism of this effect. Our work is meaningful for it deepens people’s understanding and awareness of relevant theory, and provides guidance to China’s management practices
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