Relationship Between Staff Nurse Motivation Level and Patient Satisfaction In Selected Hospital and the Appreiviation are Staff Nurse Motivation and Patient Satisfaction

Abstract

Background Nursing is a core job in the healthcare system; nursing staff constitutes the largest human resource element in healthcare organizations and therefore they seem to have a great impact on the quality of care, patient outcome, and satisfaction. The study aimed to investigate the relationship between staff nurse motivation and patient satisfaction. Design A descriptive correlational design was used to achieve the aim of the current study. Setting The study was conducted at Soad Kafafy Private University Hospital. Sample Two groups of samples were selected: the staff nurses sample consisted of (100 staff nurses) and the patient sample consisted of 100 patients. Tools Two tools were used in the study the first: the patient satisfaction questionnaire assesses patient satisfaction; it contains seven dimensions with a total of 51 items and the second: the staff nurses’ motivation questionnaire developed by the researchers to assess the nurses’ motivational factors. It contains seven dimensions with a total of 48 items. Result The results showed that there is a positive correlation between patient's satisfaction and nurse's motivation. Conclusion There was a significant relationship between staff nurses’ motivation and patient satisfaction. Recommendations The study recommended that hospitals should adopt motivation strategy for their nurses to motivate them, ensure nurses’ participation in decision-making processes that will enhance the clinical and organizational outcome, availability of motivation and incentive policies and procedures at every unit in the hospital, and further research should be done concentrating on adherences to motivational strategy.