Abstract
This article aims to identify the relational technologies used by Family Health Strategy nurses in their daily work when treating patients. Descriptive and cross-sectional study with qualitative approach; conducted between May and July 2015, in three Basic Health Units of the Southern Region of the Municipality of São Paulo, with 19 nurses of the Family Health Strategy. Data were collected through a semi-structured interview, and the speeches were fully transcribed and analyzed according to the technique of content analysis. From the speeches of the participants, three categories emerged, showing the unawareness of the concept, but the valorization of its use; which are the relational technologies used by the participating nurses (communication, listening, empathy and welcoming reception), as well as the report of barriers to the use of relational technologies. Although the nurses value the use of relational technologies, the participants denoted unawareness of the nomenclature and its associated concepts, suggesting superficiality in the understanding and use of these instruments in the context of care in the Family Health Strategy. Identificar as tecnologias relacionais utilizadas por enfermeiros de Estratégia Saúde da Família em seu cotidiano de trabalho no atendimento aos usuários. Estudo descritivo, transversal, com abordagem qualitativa; desenvolvido entre maio e julho de 2015, em três Unidades Básicas de Saúde da Região Sul do Município de São Paulo, com 19 enfermeiros da Estratégia Saúde da Família. Os dados foram coletados por meio de entrevista semiestruturada, e os discursos foram transcritos na íntegra, analisados segundo a técnica de análise de conteúdo. Das falas dos participantes, surgiram três categorias, que evidenciam o desconhecimento do conceito, mas valorização do uso; quais são as tecnologias relacionais utilizadas pelos enfermeiros participantes (comunicação, escuta, empatia e acolhimento), além do relato de barreiras para a utilização de tecnologias relacionais. Embora valorizem a utilização de tecnologias relacionais, os participantes denotaram desconhecer a nomenclatura e os conceitos associados, sugerindo superficialidade na compreensão e utilização dessas ferramentas no contexto de atendimento na Estratégia Saúde da Família.
Highlights
Regarding health, the use of interpersonal skills may be the positive differential in relations[1,2]
Ethical aspects The research followed Resolution 466/12 of the National Health Council[21], which deals with research involving human beings. It was approved by the Research Ethics Committees (REC) of the Guarulhos University in April 2015, and validated by the CEP of the Municipal Health Department of the Municipality of São Paulo on April 15, 2015
There were questions regarding sociodemographic data and three guiding questions, which concerned relational technologies in the Family Health Strategy (FHS): 1) Which relational technologies do you use in your daily work? 2) In your point of view, in what way could relational technologies be used by nurses in the FHS? 3)What could favor the use of these relational technologies? And what could hinder it? Each interview was recorded in digital format and fully transcribed, respecting the colloquialism present in the speech
Summary
The use of interpersonal skills may be the positive differential in relations[1,2]. The lack of interpersonal skills and the result of inappropriate communicative attitudes of the professionals in their relations with the patients can negatively interfere with the quality of care offered[3]. Interpersonal communication is the basis and the most important aspect of human relations[4] and, as the foundation of interpersonal relations, it is a basic instrument for healthcare[5,6]. The development of interpersonal competence is, above all, self-development[2]; that is, it depends on intrapersonal aspects. The use of relational technologies by health professionals may favor the development of interpersonal competence[7,8]
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