Reimagining training and development programmes in municipalities of South Africa: A qualitative enquiry

Abstract

Business organizations face more issues due to globalization and continually changing customer expectations. To overcome these challenges, businesses must invest in the training and development of their employees. Training and development are essential nowadays. Employee performance is improved via training and development. A company's personnel determine its efficacy. In this era of globalization, training is crucial for the competitive and challenging corporate environment. The nerve must contribute to raising employees' quality of life at work and expanding the business. This paper aimed to investigate the impact of training and development programs on employee performance and productivity in the selected municipality of OR Tambo District Municipality, South Africa. To conduct this study, the researchers embraced an exploratory qualitative approach. The rationale for implementing qualitative methodology emanates from the need to understand the effectiveness of training programs in the Oliver Tambo district municipality in Eastern cape province, South Africa.The administration of the Nyandeni Local municipality conceded permission. The researchers acquired the letter, which permitted them to gather information from employees from the local municipality. Ethical clearance was affirmed genuinely. Non-probability sampling was used for its convenient strength. Precisely, data was obtained using semi-structured face-to-face interviews for this study. Thirty-five participants were included in this research study. According to the results, poor training and development were seen as a cause for the poor performance of employees. Capacity building was seen as a tool to increase employee commitment. Training programs were only visible to some in the municipality and the present study recommended that the Skills office conduct roadshows so that all employees could understand the office's role in the municipality. The study further recommended that training and development be closely monitored to determine its effectiveness.