Regulation and Standardization as Factors of Increasing the Efficiency of the Public Service System in Ukraine

Abstract

Based on the study of foreign experience in improving the system of public services, the author proposes mechanisms for improving the system of public services in Ukraine. It is argued that the experience of foreign countries in the application of such mechanisms as regulation, standardization, optimization, reengineering, can be effectively applied in Ukraine. It is revealed that an important condition for effective public administration is the regulation and standardization of its main processes and results. It is argued that these mechanisms will contribute to the efficiency of the public service system in Ukraine. In this regard, the author highlighted the main goals of optimization and automation of public services. The main goals are such as eliminating redundant administrative procedures and, accordingly, the structural units that conduct them, simplifying paperwork, reducing the time of public services, setting up information and communication support for all elements of the public service system. It is shown that in Ukraine it is important to organize information communication between central executive bodies and the government, as well as between central and local authorities through official websites, online, expanding the network of public access to information about laws, regulations, reports, news through the Internet search engine on relevant sites. It was emphasized that the mechanism of transactional presence, which provides for interactive interaction between citizens and the government, needs to be improved. The author argued that foreign experience in optimizing the activities of public authorities and local governments through the introduction of modern information and communication technologies provides an example of several effective areas: electronic document management, e-government, the “single window” system. These tools are prospects for further, deeper, and more relevant research on this topic. Keywords: service, public service, public service, municipal service, administrative service, social service, regulation, standardization, reengineering.