Abstract
'Information superhighways' have been constructed so that fundamental issues of access and equity are being left on the roadside. A comprehensive and dynamic conception of universal service needs to be developed to ensure equitable access to new communications technologies. Universal service is seen to require five elements: geographical availability; accessibility; affordability; technological standard; and participation in society. Without a change in the road rules by the government, many consumers of the existing telecommunications network and many more consumers in the future may have only limited access to new technologies. An information superhighway for all people is seen to require consumer-defined information and access for a diversity of residential consumers' needs and aspirations.
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