Abstract
Live chat services are now a commonplace communication channel in many libraries. This learning object is geared towards the academic library setting in particular and focuses on building two distinct skills among chat operators. First, recognizing when to refer and, second, strategies for making successful referrals. Utilizing the web-based platform Genially, this training resource is designed as an interactive presentation template that can be customized to suit local needs. The learning object includes four example chat scenarios, a review quiz, a collaborative bulletin board, and further readings. It is expected that chat operators will have varying degrees of familiarity with general reference work and aims to create a shared foundation of core referral skills on chat. This resource is envisioned as one part of what should be a broader training program, as opposed to a stand-alone resource.
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callMore From: Pathfinder: A Canadian Journal for Information Science Students and Early Career Professionals
Disclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
