Abstract
Reference Services and Students’ Perception of Information Resources in the Nyong Essien Library of the University of Uyo
Highlights
The widespread of library resources and their processing is a key trait of university library services which is based around personal interaction between users and the library staff
The instrument was submitted to two validates for face validation to ensure that the instrument measured what it intended to measure
The results on tables 1 and 5 on influence of quick factual information on students‟ perception of information resources in the Nyong Essien library of the University of Uyo indicate that the respondents agreed that quick factual information has a significant influence on students‟ perception of information resources and the null hypothesis which stated that there is no significant influence of quick factual information on students‟ perception of information resources was rejected
Summary
The widespread of library resources and their processing is a key trait of university library services which is based around personal interaction between users and the library staff. In today‟s world the term reference service circumscribes more activities than those mentioned by Retting. It is in the light of this that Mitchell (2008) rightly said that today‟s reference librarians are actively engaged with the many emerging new processes by which learning occurs. Rehmann, Shafique and Mahmood (2011) opined that reference librarians in academic libraries are actively engaged with the many emerging new processes by which learning occurs, and by which research is done. User feedback is considered as a more reliable factor in measuring the utility and effectiveness of any library. Surveys have often been used as a tool to assess service quality and user satisfaction
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