Reengineering of Micro-Merchandising as a Business Process Using Neurotechnologies

Abstract

The article presents a study of merchandising as a business process. The main problems in micro-merchandising are revealed. The expediency of using artificial intelligence technologies in micro-merchandising to increase its economic efficiency is substantiated. An approach to the reengineering of micro-merchandising based on a comparison of a planogram and a realogram using artificial intelligence (AI) technologies is proposed. The evolutionary stages of development of neurotechnologies are determined: from the formalization of the concept of a neural network and the representation of complex biological processes by mathematical models to the achievement of the level of human functionality in recognizing the surrounding world and predicting the future. The article analyzes foreign and domestic experience in the use of AI technologies in various areas of human life, as well as in marketing and merchandising in retail, and proposes an approach to improve the audit of the location of goods on the shelf, taking into account the replacement of intellectual human labor with artificial intelligence and the exclusion of human factors, checking the realogram and planogram using neurotechnologies. The use of artificial intelligence in reengineering is considered, an algorithm for auditing micro-merchandising as a business process is described, a problematic interview with grocery retail merchandisers is conducted, and the hypothesis about the possibility of automating a business process is confirmed. Software (Neisla application) was developed to automate the business process, its application was tested in a large regional retail chain of the Irkutsk region in Irkutsk. As a product category, "chocolate bars" are used. As a result of testing within one month, an increase in the economic efficiency of micro-merchandising as a business process was confirmed.