Abstract
We conducted a qualitative research inquiry to facilitate the redesign of a military patient handoff training program for a new population of civilian Emergency Medical Services (EMS) learners. Emergency Medical Service providers provided insights about the organizational and interpersonal factors that contribute to patient handoffs, which were used to tailor the existing military patient handoff training for a civilian population. Results revealed four key phases in the patient handoff journey and three topics regarding improvements to the EMS handoff process: importance of interpersonal communication, dedicated time for handoffs, and standardized communication.
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