Abstract

This study demonstrates how a decision-making trial and evaluation laboratory (DEMATEL) threshold value can be quickly and reasonably determined in the process of combining DEMATEL and decomposed theory of planned behavior (DTPB) models. Models are combined to identify the key factors of a complex problem. This paper presents a case study of a food and beverage information system as an example. The analysis of the example indicates that, given direct and indirect relationships among variables, if a traditional DTPB model only simulates the effects of the variables without considering that the variables will affect the original cause-and-effect relationships among the variables, then the original DTPB model variables cannot represent a complete relationship. For the food and beverage example, a DEMATEL method was employed to reconstruct a DTPB model and, more importantly, to calculate reasonable DEMATEL threshold value for determining additional relationships of variables in the original DTPB model. This study is method-oriented, and the depth of investigation into any individual case is limited. Therefore, the methods proposed in various fields of study should ideally be used to identify deeper and more practical implications.

Highlights

  • The decision-making trial and evaluation laboratory (DEMATEL) method can be applied to solve complicated problems

  • Invitations were issued to 20 experts, who were asked to share their insights on the use of a DEMATEL-decomposed theory of planned behavior (DTPB) combination for the analysis of worker behaviors relevant to a food and beverage information system

  • DEMATEL threshold value is often set by experts according to their own judgments

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Summary

Background

The decision-making trial and evaluation laboratory (DEMATEL) method can be applied to solve complicated problems. The setting of a threshold value is typically influenced by problem complexity and divergent expert opinions. To determine a conventional threshold value purely using expert opinions or researcher judgments and to prevent inappropriate threshold value from affecting the definitions of problems, some scholars studied the setting of DEMATEL threshold value. The decomposed theory of planned behavior (DTPB) proposed by Taylor and Todd (1995) is adopted to examine the behaviors and inclinations of dining service workers in using a food and beverage information system. A new method is proposed to determine DEMATEL threshold value and to explain the behaviors and inclinations of dining service workers in using the food and beverage information system. This paper argues for conclusions and notes limitations of the present work

Literature review
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