Abstract
Digitisation of records and the subsequent implementation of e-Office 1 software in various Durbar Move 2 offices of the Union Territory (UT) of Jammu and Kashmir (J&K) has changed the concept and nature of governance significantly. With the implementation of e-Office software in various departments of the Civil Secretariat, there has been a significant impact on the governance efficiency and service delivery in the UT. The present paper attempts to understand, examine, and analyse the impact of e-Office software on the delivery of governance services in J&K. It is an endeavour to understand how the new system of e-Office enables the administrative apparatus and enables the governance to be more responsive, accountable, transparent, and citizen-friendly.
Sign-in/Register to access full text options 
Free) 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a call
