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Abstract

According to the EU definition, e-government implies smaller but smarter back-office and bigger and better front-office. Enhanced, cost-effective and efficient delivery of information and services is the e-government substance, when it is perceived by citizens and organizations. There has been a significant demonstration effect of the productive difference that e-government has made in developed economies in the delivery of services, provision of information and internal efficiency of the public administration. In developing countries, including Romania, governance reform agendas have included e-government projects that aim to reduce corruption, increase transparency and quality of service. Still, lot of initiatives happen at the local level of administration – in Romania we witnessed a competition between counties in moving forward in e-government implementation.This paper is based on a survey and examines organizations’ (1) attitude towards information and communication technologies, (2) relationship with the local public administration of Timis County, and (3) attitude and response on electronic delivery of information and services of local government. Organizations express their openness and interest in the electronic services, on one hand, and the lack of attraction for the local government website, on the other hand, therefore we will try to justify and find answers that may lead to a better delivery of government services and improved interactions.Overall, the study confirms that the delivery of qualitative information and services, user-orientation regarding information and services, efficiency and responsiveness of local public government and contributions of public organizations to the environmental sustainability are the critical factors that can improve e-government.