Racialized Emotional Labour: The Weight of Blackness in White Spaces

Abstract

At the age of 17, from April 2016 to September 2016, I worked part-time at a yacht club on Toronto Island as a maintenance worker. I worked alongside another individual in the maintenance department, and we were both of Afro-Jamaican descent. The club had a predominantly white membership, with few customers who were people of colour. The staff was also mostly white, and there were only five other people of colour who worked there besides us, and none of them were black either. I found that, while interacting with members, I faced racialised remarks and assumptions based on my position as a maintenance worker and as a young black woman. To remain professional and avoid validating any of their racist assumptions, I employed a high level of emotional labour and restraint. In discussions with my Jamaican colleague, I found he faced similar racialised comments; he also felt it necessary to employ emotional control to uphold a palatable image. However, I also found that the non-black employees did not employ the same level of emotional labour. This is not an isolated experience. I have also had to engage in emotional labour in other workplaces. Moreover, it is common to hear about Black employees, especially Black women, performing emotional labour for non-black customers. Black female employees must employ more emotional labour when working in predominantly white spaces, especially in racialised occupations.