Intersectionality and Emotional Labor for HR Professionals

Abstract

Since the conception of emotional labor, the impact of race and gender has been prominent. However, few organizational researchers have explored the impact of race and gender on emotional labor experiences. Using a sample of 273 human resources and diversity, equity and inclusion professionals, we investigate the differences in surface acting between Black and White employees. We also take an intersectional perspective and examine the differences in surface acting among White men, Black men, White women, and Black women. Finally, we break it down further by examining the differences in up-regulating and down-regulating of positive and negative emotions among White men, Black men, White women, and Black women. Results indicate that Black women surface act more than others and Black women engage in more regulation of positive emotions than their colleagues. Future research and implications are discussed.