Qualıty and Worker Satısfactıon in Health Care Servıces: in Dıyarbakır

Abstract

Along with development of science and technology and increase of the importance given to humanity, it become necessary to deliver healthcare services at high standards of quality. In the era of increasing competition in the market conditions, the same goods or services demand a mandatory state to be in a certain format. This has revealed the requirement of quality, and for the conduction of quality in recent years it has steadyingly made the satisfaction of health sector workers a current issue in institutional organizations. Hospitals which comprise most of health care services can provide precise, consistent, high quality, transparent, well planned, fast and complete healthcare services systematically with the conduction of total quality management (TQM). To succeed in (TQM) practices, healthcare employees’ satisfaction levels need to be monitored and evaluated. We based on the employees’ satisfaction survey used in the performance calculations within the framework of the transformation program in health which started in 2002. In this study, related to employees’ satisfaction, with the prepared survey aiming to determinate satisfaction levels of employees working in hospitals in Diyarbakir province, answers of 100 healthcare employees to questions related to employees’ satisfation were analyzed. In the employees’ satisfaction questionnaire of the Ministry of Health, participants have to answer 4 demographic questions of 20 questions. Worker’s satisfaction questionnaires from a sample group of 100 healthcare workers/professionals were used and they were loaded to the Turkish Ministry of Health SPSS Statistical 20 analysis tool and then analy zed to reveal results.