Abstract
SummaryThere is an increasing requirement for mental health services to demonstrate the quality of care provided. We have developed a quality report of our local community mental health team in Cornwall and suggest quality measures that we believe are useful to patients and clinicians, and possible to implement without overwhelming busy team members. They include measures of satisfaction, accessibility, safe process and review, outcomes, evidence-based practice and staff performance. Different teams may need different standards but we hope this paper will stimulate discussion and debate.
Highlights
Cornwall and suggest quality measures that we believe are useful to patients and clinicians, and possible to implement without overwhelming busy team members
There is a danger that measures that seem meaningless to patients and clinicians will be imposed on teams ‘from the top’. We believe it is important for patients and clinicians to decide at the coalface which quality measures matter and to get on with measuring them
This paper describes standards we have measured in an east Cornwall community mental health team (CMHT)
Summary
There is an increasing requirement for mental health services to demonstrate the quality of care provided. We have developed a quality report of our local community mental health team in Cornwall and suggest quality measures that we believe are useful to patients and clinicians, and possible to implement without overwhelming busy team members. They include measures of satisfaction, accessibility, safe process and review, outcomes, evidence-based practice and staff performance. This paper describes standards we have measured in an east Cornwall CMHT They are never going to be definitive or static but a start of an ongoing dialogue. As adequate documentation is necessary for safe clinical practice as well as medico-legal protection, documentation audits will need to evolve with greater use of electronic records
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