QUALITY OF WORKING LIFE: PARAMETERS AND EVALUATION IN THE PUBLIC SERVICE

Leander L Klein,Breno A D Pereira,Ricardo B Lemos

doi:10.1590/1678-6971/eramg190134

Abstract

ABSTRACT Purpose: This study aims to analyze the parameters of the Quality of Working Life (QWL) evaluation in a public organization and the perception of the employees in relation to these factors. Originality/value: The article advances in the theoretical evaluation of QWL in a public context and expanding the presentation of parameters in the job environment. In practice, we present some behavior patterns in different groups of analysis. So, we deepen the understanding of assumptions and hypotheses already existing in theory and propose new ones regarding the standards of QWL. Design/methodology/approach: Ferreira’s (2011) model was taken as the basis for the development of empirical research. The method of this work is quantitative research, whose data collection was performed through the use of a questionnaire. The analysis of the data was performed mainly through the T and ANOVA tests. Findings: As the main results, it is possible to highlight the 9 factors obtained from the exploratory factorial analysis. In addition, there have been some different perceptions of groups of servers regarding these factors. From this, it is concluded that the evaluation of the QWL and its parameters is perceived differently between servers when they are grouped in groups with different characteristics.

Highlights

The Quality of Working Life (QWL) was inserted in the organizational context and became an object of study in the academy in the early 1950s through the sociotechnical approach, but until now, the modern trends and challenges of society development determine the continued interest in the problem of the working life quality (Liliy et al, 2015)
This study aims to analyze the parameters of the Quality of Working Life (QWL) evaluation in a public organization and the perception of the employees in relation to these factors
It is concluded that the evaluation of the QWL and its parameters is perceived differently between servers when they are grouped in groups with different characteristics

Summary

Introduction

The Quality of Working Life (QWL) was inserted in the organizational context and became an object of study in the academy in the early 1950s through the sociotechnical approach, but until now, the modern trends and challenges of society development determine the continued interest in the problem of the working life quality (Liliy et al, 2015). The productive environment was not able to absorb these changes without generating negative impacts on its employees. Both Campos (2016) and Ferreira (2016) emphasize that physical and psychological exhaustion, low self-esteem, pressure for results and dissatisfaction are inherent aspects of this new world of work, and the issue of QWL is highlighted and demands projects to seek solutions to these problems

Objectives

Methods

Findings

Conclusion