Abstract
Quality of work life in an organization is a critical factor for deciding employee related outcomes in modern organizations. The main aim of this study is to investigate the relationship between the dimensions of the quality of work life and job performance dimensions through a survey method using a questionnaire administered to a sample of 280 Station Masters who are employed at Sri Lanka Railways. The construct ‘quality of work life’ was measured by using eight dimensions based on Walton’s model developed in 1975. A three component model including task performance, citizenship performance and counterproductive work dimensions was used for measuring job performance. This study used descriptive statistics, correlation and regression analyses to examine the relationship between the two variables. The result indicates that there is a strong, positive and significant relationship between the two variables and are positive and significant associations among the measurement dimensions of the variables. Further, the quality of work life has a substantial influence on job performance. The paper has of importance as it contributes to the existing body of knowledge originally and the contributions have been specified.
Highlights
This study focuses on finding adequate empirical evidence to reveal the nature of the relationship between QWL and JP of Station Masters who work in the Sri Lanka Railways
Demographic Information of the Sample: The uniqueness of this sample was its homogeneity. This is because all the Station Masters are males who have represented all stations in Sri Lanka. 200 respondents out of the 280 had experienced more than 5 years of service and they had worked at more than 4 stations during their service period
Summary of the Findings: This study developed an integrated original conceptual model for measuring the relationship between QWL and JP among Station Masters who work in the railway sector in Sri Lanka
Summary
‘Job Performance’ (JP) is an important criterion for determining an organizational outcome and its success. Sri Lanka Railways is a government department which functions under the Ministry of Transport It is a major transport service provider and is the only rail transport organization in the country. The researchers needed to find suitable measurement dimensions of QWL for the railway sector in Sri Lanka. The study of Kesavan, Chandrakumar, Kulatunga, Gowrynathan, Rajapaksha, Senewiratne, and Laguleshwaran (2015) has revealed many issues of productivity related to the railways, together with some suggestions for improvement As they point out, though Sri Lanka Railways has a 150 year old history, the current level of service and work facilities are not at a satisfactory level. Due to the lack of adequate empirical evidence showing the relationship between QWL and JP, it is necessary to find empirical evidence from Station Masters who work in the Sri Lanka Railways
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