Abstract
In the article, to analyze the factors affecting the quality of transport services for the transportation of passengers, we used an analysis of the degree of satisfaction of the requests of served citizens. This method is a social method suitable for determining qualitative parameters. The article presents the results of a survey of residents of the tourist city of Sochi, who used transport services for the transportation of passengers. The survey was conducted in January 2020 in the city of Sochi. Questionnaires were distributed through social networks, selecting users by geographic location. A total of 217 people took part in the survey. A question was added to the questionnaire to verify the experience of using transport services in the city. The questionnaire consisted of 20 questions. Analysis of the results of the research allowed us to identify the main problems of transport services for passenger transportation of a tourist city and highlight the factors that are significant for passengers.
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