Abstract
The current network usage is data-oriented, and this has also become a major concern to service providers to ensure that subscribers are satisfied in this regard. In this research, an approach for objective quality of experience (QoE) measurements of three quality of service parameters was implemented in an indoor setting. The quality of service (QoS) parameters include packet loss, latency, and jitter, measured through packet capture of LTE data services transmitted by three mobile network providers in Nigeria. Regression coefficients of the exponential mapping functions were obtained by using lower end and upper end benchmark values, and the resulting model was used to map the QoS onto the mean opinion score (MOS). By the valued MOS from the mapping function for packet loss, we obtained quality of experience (QoE) rated 'very good’ for all the networks, with MNO2 as the best. For latency, we obtained a poor QoE for MNO1 and MNO3 and a fair QoE for MNO2. In terms of jitter, MNO1 and MNO2 were rated poor, while MNO3 was rated very bad QoE. MNO2 was seen to be the best in overall performance.
Published Version
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