Abstract
Article presents results of ServQual analysis on quality of graduates’ preparation for labour market in Poland. Research were carried out among pupils of three types of vocational secondary schools: Basic Vocational Schools, Technical and Vocational Schools and Vocational Secondary Schools for pupils with disabilities. Education – a specific service – can be analysed by ServQual methodology. This approach compliments knowledge about effects of education and gives information of process and its elements. Comparative analysis in different types of schools provided information of strengths and weaknesses of process of graduates’ preparation for labour market, useful for schools to develop their activities.
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