Abstract
Among the most important characteristics that distinguish a community from other communities is its ability to manage institutions and vital programs, not only effectively, but fairly innovative. This descriptive study assessed the elements of quality management system as performed by the college academic deans at colleges/universities located in Quezon City, Philippines where they were connected. The key issues the study examined include the impact of the elements of quality management as performed by the college/university academic deans that affect their performances.
Highlights
Quality management can be traced all the way back to the middle ages
The data further revealed that the male respondents outnumbered the female respondents of 6 or 12 percent. This shows that nowadays in the higher education institutions in Quezon City, majority of the college academic deanship positions are headed by males
Seven respondents or fourteen percent (14.0%) were in the bracket between 20-25 years. With these four groups combined, the results showed that 98.0% of the respondents had served in theircurrent position twenty-five years or less
Summary
Quality management can be traced all the way back to the middle ages. Work completed by journeymen and apprentices were evaluated and inspected by the skilled worker to ensure that quality standards were met in all aspects of the finished product, ensuring satisfaction of the buyer. While the history of quality management has gone through a number of changes since that time, the end goal is still the same. Deming (2000), it was during the 1920’s when quality management systems started to surface. While the focus of quality management was still on the end product, it was the first time that statistical theory was applied to product quality control
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