Abstract
Successful supply chains manage product flows, information and funds to provide a high level of product availability to the customer. The fundamental challenge today is for supply chains to achieve coordination despite multiple ownership and increasing product variety. The objective then is to coordinate business processes from manufacturers, suppliers, transportation, warehouses, distributors, and partners to the customer in such a way that lower costs, shorter production times and product and service quality adapted to customer requirements are achieved. In the present work, a system is created that evaluates the behavior of the supply chain based on quality. To carry it out, focus groups and exploratory factor analysis with varimax rotation are used to compile the main components of quality management in the SCQM supply chain and the set of dependent variables associated with the determining factors. The results show the most valuable key factors and this is an instrument that allows their evaluation. In the development of the research, the review of impact literature is carried out, methods, techniques and tools such as interviews, document review, work with experts, brainstorming, descriptive analysis and exploratory factor analysis, diagrams or control graphs are used.
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