Quality Management Practices in Building Construction through Questionnaire Survey

Abstract

Quality management systems are being operated in almost all sectors for products and services in the present time. In the construction sector quality control and quality assurance are of great concern for the construction project managers as the poor quality of construction results in early defects and failure of the structure this lowers the reputation of the company and leads to heavy repair costs. Further extra expenditure in achieving quality control and quality assurance is compensated by the advantages gained in the form of less maintenance, better quality and effective utilization of construction resources. There are many problems in applying the quality management effectively in construction due to its typical nature. There is a need to evaluate the effectiveness of quality management system (QMS) in construction projects. In the present work an effort is made to assess the quality management and quality assurance practices awareness and implementation among the construction personnel involved in building construction. A questionnaire containing questions related to quality control and quality assurance aspects of building construction is prepared and send to the construction personnel in Gwalior and nearby cities of Madhya Pradesh, India.