Abstract
The objective of this study is to contribute to Quality Management Systems (QMS) and their impact on schools in the Basque Country, Spain. Specifically, it analyses two models: the EFQM Excellence Model, which originated in the business world, and the Integrated Quality Project (IQP) Model, which has a humanistic focus and arose from an educational research perspective. To do so, 14 schools were analysed by means of a sample of 315 subjects (42 managers and 273 teachers) who utilise one of these two QMS. The results show that the longer the period of time for which schools had had quality certification, the greater the perception of quality among the teaching staff, regardless of the model used. This leads to the conclusion that having in place a quality model in a school makes the teaching staff more aware of the existence and importance of quality management systems and models and leads them to aspire to higher educational quality. Keywords : assessment methods; education; educational quality; EFQM Excellence Model; quality management systems; quality models
Highlights
The quality approach originates from Japan, based on the works of renowned American experts like Crosby, Deming and Juran (Zairi, 2013), whose contribution had not been given sufficient importance and recognition in the United States
180 participants belonged to schools that have implemented or are implementing the European Foundation for Quality Management (EFQM) Excellence Model, while on the other, 135 people belonged to schools where the Integrated Quality Project (IQP) Model has been implemented or is being implemented
The objective of this study was to test whether a quality management model for schools as an alternative to one of the consolidated management models presents a greater perception of reach among participants in schools where the said models are implemented
Summary
The quality approach originates from Japan, based on the works of renowned American experts like Crosby, Deming and Juran (Zairi, 2013), whose contribution had not been given sufficient importance and recognition in the United States. The concern for quality that emerged in the business world has spread to other sectors, such as education, which has used models that have been successful in business, but are not necessarily appropriate for the education sector (Díaz, 2013). In this regard, the USA Malcolm Baldrige Award represents a milestone, since it is the first award of its kind that is open to other types of organisations as well as companies, including schools. Quality is no longer exclusively product-focused, and people-focused (García, Quispe & Ráez, 2003)
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