Abstract
The construction industry, a significant contributor to global economies, is projected to yield substantial economic output by 2030 of around $135 trillion. Central to construction is concrete, a widely used material. Ready-mix concrete (RMC), a specialised form of concrete, is gaining prominence due to its rapid setting and superior quality. In Zambia, the increasing demand for RMC highlights the need for stringent quality management to hedge potential structural risks. This study aimed to determine the quality management in ready-mix concrete production in Zambia. Employing a parallel convergent mixed-methods research design to achieve the objectives, qualitative data was collected through semi-structured interviews and desk study and quantitative data was gathered through a structured questionnaire and an observation checklist. The findings of the study reveal that while guidelines exist, adherence varies. Regulatory bodies for standards, engineering and construction play pivotal roles in overseeing RMC quality. However, their execution faces inconsistencies and challenges due to limited resources and a lack of sense of responsibility. Quality control practices were investigated unveiling variations in forward, immediate, and retrospective control phases. Notable trends in proper storage and equipment calibration showed a commitment to precision. Immediate control practices, encompassing sampling and non-compliance management, demonstrated both positive aspects and areas for improvement. Retrospective control showed commitment to comprehensive strength testing and minimal towards split cylinder testing and on-site slump evaluation. In the realm of quality assurance (QA), RMC facilities show substantial adherence to documented QA standard operating procedures and thorough raw material inspections. However, deficiencies in batching and mixing practices and limited adoption of modern weighing systems require improvement. The study recommends creating an industry association for collaboration, enhancing standardised practices, introducing third-party quality audits, and proposing compulsory RMC standards to boost progress in the Zambian RMC industry. Key Words: Quality Management, Ready Mix Concrete, Observation, Desk Study, Zambia.
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