Quality Management and Supply Chain Management Frameworks: A Classification

Abstract

The objectives of this paper are to extensively review, discuss, compare and categorize quality management (QM) and supply chain management (SCM) frameworks. Literature of QM and SCM was reviewed comprehensively. Then, QM and SCM frameworks were discussed, compared and classified. Several commonly accepted frameworks were raised for illustration. It was found that QM and SCM frameworks can be determined by generality (specific or generic) and scope (narrow or wide) into four categories namely Qualifier, Improver, Extender and Winner. QM and SCM frameworks or concepts have similar evolutional trend. This paper is one of the first to discuss, compare and categorize QM and SCM frameworks. Understanding their practical frameworks can improve implementation success and return. SCM evolution and promotion may be learned from those of QM as its counterpart.