Abstract
This article aims to comprehensively review, discuss, compare, contrast and categorize supply chain management (SCM) and quality management (QM) frameworks. SCM and QM literature were reviewed exte...
Highlights
Chain Management (SCM) and Quality Management (QM) have been embedded in operations of most organizations for decades
Implications and conclusions This paper presents insights into QM and Supply Chain Management (SCM) frameworks
The narrow scope of QM and SCM frameworks focuses more on operational issues and less on strategic ones
Summary
Chain Management (SCM) and Quality Management (QM) have been embedded in operations of most organizations for decades. They have integrated bodies of knowledge in both hard ABOUT THE AUTHOR. Based on two criteria: generalities (generic or specific) and scopes (wide or narrow), this paper classifies QM and SCM frameworks into four groups, namely Qualifier, Improver, Extender and Winner. Understanding practical QM and SCM implementation frameworks and their characteristics allows managers to efficiently apply appropriate frameworks according to their firm’s policy, readiness and resource for application. This can enhance implementation success and returns on investment
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