Abstract
PurposeQuality in the construction industry is an important issue yet ignored during the initial stages of the life cycle of a project, that is, the design and construction stage. The contribution of stakeholders, especially the architects is generally suspended though it has huge significance in terms of cost and time related to quality. This research endeavors to examine the issues related to the design and construction stages of the project from architects' purview, to understand the relative importance of these issues in the Indian construction industry.Design/methodology/approachThe study of qualitative data conducted formed a basis for online quantitative data collection that was further analyzed with the help of cross-tabulation and multiple correspondence analysis methods.FindingsThe study concludes that the budget of a project is a corresponding factor related to quality concern for architects. The study also established that the quality issues corresponding to high budgets are closely related to the construction stage and are identified as preparation of checklist, and bidding process of hiring the contractor on the lowest bid.Research limitations/implicationsThe study is limited to analyzing the perspective of architects; however, other stakeholders of the construction industry may represent a different opinion.Practical implicationsThis research emphasizes the importance of the client's role, and need for integration and coordination among stakeholders in the construction industry for effective quality control and management.Originality/valueThe research presents an exhaustive literature review on quality issues and its importance with respect to cost implications, standard practices, sustainability and the life cycle of the project.
Highlights
Total quality management (TQM) is defined as “ . . . the integration of all functions and processes within an organization to achieve continuous improvement of the quality of goods and services for customer satisfaction” (Vincent and Joel, 1995)
The research focused on ten quality issues related to Design and construction (D&C) during the life cycle of the project
The first objective was achieved by identifying quality issues in the construction industry through interviews from experts and literature survey
Summary
Total quality management (TQM) is defined as “ . . . the integration of all functions and processes within an organization to achieve continuous improvement of the quality of goods and services for customer satisfaction” (Vincent and Joel, 1995). Total quality management (TQM) is defined as “ . The integration of all functions and processes within an organization to achieve continuous improvement of the quality of goods and services for customer satisfaction” (Vincent and Joel, 1995). After a long affiliation with the manufacturing business, quality has only recently been applied to the construction industry (Anetoh et al, 2013). TQM adoption in the construction sector is difficult, according. © Sharmin Khan, Mohammad Saquib and Anwar Hussain. Published in Frontiers in Engineering and Built Environment. The full terms of this licence may be seen at http:// creativecommons.org/licences/by/4.0/legalcode
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