Abstract
The consulting engineering industry in Iceland has transformed itself in recent years to the extent that ISO 9001 certification has now been widely achieved. This paper explores aspects of this transformation from three different perspectives: Firstly through interviews with quality managers and executives of five engineering firms employing 80% of consulting engineers in Iceland; secondly through a survey conducted among all employees of the same engineering firms; and thirdly through interviews with representatives of five major public purchasers of engineering services in this country. The representatives and employees of the engineering consultancies are quite positive about the benefits of their ISO 9001 certification and that their experiences have surpassed their expectations. The public clients are more neutral in how they view the same topic and often seem to take certification for granted. Nevertheless, it is normally a key requirement for these public clients that companies tendering for larger projects have to have ISO 9001. Certified companies need to adapt and continuously improve their quality systems and make the benefits of this known to management, employees and clients, as appropriate.
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