Pythagorean fuzzy interactive Hamacher power aggregation operators for assessment of express service quality with entropy weight

Abstract

Reasonable and effective assessment of express service quality can help express company discover its own shortcomings and overcome them, which is crucial significant to enhance its service quality. When considering the decision assessment of express company, the key issue that emerge powerful ambiguity. Pythagorean fuzzy set as an efficient math tool can capture the indeterminacy successfully. The major focus of this manuscript is to explore various interactive Hamacher power aggregation operators for Pythagorean fuzzy numbers. Firstly, we defined novel interactive Hamacher operation, on this basis we presented some Pythagorean fuzzy interactive Hamacher power aggregation operators such as Pythagorean fuzzy interactive Hamacher power average, weighted average (PFIHPWA), ordered weighted average, Pythagorean fuzzy interactive Hamacher power geometric, weighted geometric (PFIHPWG) and ordered geometric operators,respectively. Meanwhile, we verified their general properties and specific cases as well. The salient feature of proposed operators is that they can not only reduce the impact of negative data and consider the interactions between membership and nonmembership degrees, but also provide more general results through a parameter. Secondly, we defined a Pythagorean fuzzy entropy measure, and then establish a method to determine the attribute weights. Further, based on the conceived PFIHPWA and PFIHPWG operators we explored a novel approach to manage multiple attribute decision making problems. At last, the proposed techniques are carried out in a real application concerning on the assessment of express service quality to display the applicability and effectiveness, as well as the influence of changed parameters on the results. In addition, its advantages are displayed by a systematic comparison with relevant approaches.