Purchasing vegan latte or plant-based latte: label communications toward sustainability

Abstract

Abstract Consumers increasingly prefer lattes using alternative milk from plant-based sources. This study aims to find the factors affecting consumer intention to purchase lattes using alternative milk from plant-based sources and to compare the links between the factors and purchase intentions depending on two labels, “vegan” and “plant-based.” An online, scenario-based experiment was conducted with a between-subjects design (plant-based: n=268, vegan: n=265), followed by a survey. In both groups, the results show that the perceived benefits positively affect purchase intention, but the perceived barrier (i.e., vegetarian stigma) did not. Perceived benefits and preference were higher when showing a “plant-based latte” label focusing on the presence of plant-based ingredients than when showing a “vegan latte” label focusing on the absence of animal-based ingredients. For the label “vegan latte,” even if consumers are non-vegan, the higher their food curiosity, food snobbery, and food variety-seeking tendency, the higher their purchase intention. It suggests to marketers and menu developers what needs to be highlighted and which consumers to target to boost sales of latte using alternative milk. The findings emphasize the potential for labels to promote the purchase intention of alternative lattes, offering a strategy for changing consumer behavior.