Abstract
Globally, public trust in their government has gradually been declining. It is acknowledged that public trust is the sine qua non of good governance. With the advent of the internet, the influence of ICT on society and the dependence of government on ICTs have grown far beyond our expectations. Moreover, electronic governance and trust foster each others: electronic governance promotes trust, and vice-versa. Other ways, the promotion of electronic government can be a way to increase the citizen trust in government and improve citizen evaluations of government. Simultaneously, many government institutions in both developed and developing countries have entered the digital highway and introduced e-service delivery to the citizens. However, there exists a question of trust in e-governance across the globe as the question of the trust in governance is yet to be solved. This paper intends to illustrate the impacts of online services and initiatives that play imperative role in building public trust in government. It is obvious that there is a significant relationship between public trust and use of ICT based service delivery. The study shows that e-government initiatives can enhance public trust by improving interactions and responsiveness and encouraging participatory mechanisms. Therefore, the government of Bangladesh introduced numerous apparatus/avenues of e-services ranging from education and public utilities to law enforcement. Despite positive impacts, building trust in e-governance has also created special challenges within shifting governance contexts.
Highlights
In developing economics, declining of public trust in government is related to weak systems and processes of democratic governance, as well as inadequate access to services and economic opportunities
The increasing use of information and communication and technology (ICT) by government and institutions has potential impacts on public services and their delivery, both via Internet websites and portals, mobile and especially smart phones, social media, and kiosks situated in places accessible to the public (United Nation, 2018)
The main purpose of this paper is to examine to what extent online initiatives have been successful in increasing public trust in government
Summary
In developing economics, declining of public trust in government is related to weak systems and processes of democratic governance, as well as inadequate access to services and economic opportunities. The increasing use of information and communication and technology (ICT) by government and institutions has potential impacts on public services and their delivery, both via Internet websites and portals, mobile and especially smart phones, social media, and kiosks situated in places accessible to the public (United Nation, 2018). Web 2.0 social sites, digital payment systems and government websites are mostly mentionable initiatives of Bangladesh government regarding online services. This paper looks to try and understand the possibility of the use of electronic tools, such as government websites, social media and digital payments systems in the public sector in public service delivery in Bangladesh. 3.2 Government Websites National web portal (www.bangladesh.gov.bd) is the gateway to access all government information about the services under single address. Since 2016, the rural community has the opportunity of paying online electricity bill service through respective UDCs with minimum time, cost and visits
Sign-in/Register to view highlights & summary Sign-in/Register to access full text options 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callDisclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
