Abstract
The most critical problems faced by public transportation systems in India are the difficulties that arise from the low per capita income, overcrowding, traffic congestion, accidents, inefficiency, lack of planning, and lack of coordination. So, the present study is carried out to evaluate the people's satisfaction level with the current public transportation systems and the modification required for improving them. The online survey using the Google Forms platform was conducted from various Indian cities. The result shows that people are not willing to use public transportation systems because of the lack of door-to-door connectivity, unreliability, discomfort, and travel inconvenience. It is confirmed from the study that with more convenient facilities such as maps, timetables, etc., if available for public transportation systems, people always prefer public transport. The findings of this study give planning and policy inputs for improving the public transport systems.
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