Abstract
Background: Service delivery is the core business of any government around the world, especially in developing economies. The government uses various public procurement legislation that govern how public services are procured. The current procurement legislation to acquire goods, works and services for the public at large are said to be ineffective and inefficient, hindering the accelerated provision of public services.Aim: This article aimed to ascertain the degree to which public sector procurement processes can be modelled to that of the private sector to improve service delivery.Setting: Several studies have revealed a stagnating nature of service delivery in government entities when it comes to the methods used to procure public services in South Africa. The private sector also does procurement successfully; however, it is slightly different as it is not governed by rigid public procurement legislation causing unnecessary red tapes. The red tapes that are sometimes impeding the accelerated service delivery are a major cause for concern if the government was to improve service delivery at a faster and unhindered pace.Methods: The research was qualitative in nature and used unobtrusive research methods focusing on a literature review technique. The research entailed a robust examination of the existing literature and trends analysis in the field of public procurement and private sector procurement.Results: The article revealed that there are several shortcomings in the form of red tapes that the public sector procurement is currently experiencing, which can be mitigated by adopting some of the private sector operational processes. Of course, this might require a total overhaul of the current public procurement processes including some legislation in an attempt to boost service delivery. Such red tapes include inflexibility of government procurement processes to allow for innovations, long-term supplier relationships and effective communication on future government plans. As such, some of these red tapes have a huge impact on improving service delivery, especially if fraud and corruption are involved; some processes are counterproductive and they end up allowing inexperienced suppliers to be chosen who fail to deliver.Conclusion: Public procurement process in South Africa urgently needs an overhaul to adopt some of the best practices used in private sector procurement operations to improve service delivery. This is because most public resources do not yield value for money because of rigid and stifling public procurement processes.
Highlights
This study makes an attempt to give clarity to the question that relates to what degree can the public sector procurement benchmark its operational processes to that of the private sector to improve service delivery
This article adopted unobtrusive research methods because they will help the researcher to get an in-depth understanding of the differences and similarities between the private and public sector procurement processes and to derive some lessons and best practices to be adopted by public procurement operations to ease the red tapes and ensure speedy service delivery
Public procurement operations should adopt this style of communication which will benefit mostly the suppliers, who in turn will deliver on time, good quality and quantity, thereby boosting service delivery (Lichere & Martor 2007)
Summary
This study makes an attempt to give clarity to the question that relates to what degree can the public sector procurement benchmark its operational processes to that of the private sector to improve service delivery. This article adopted unobtrusive research methods (discussed in detail below) because they will help the researcher to get an in-depth understanding of the differences and similarities between the private and public sector procurement processes and to derive some lessons and best practices to be adopted by public procurement operations to ease the red tapes and ensure speedy service delivery. Public procurement is governed by various pieces of legislation, which must be complied with in terms of the current procurement regulations to purchase goods, works and services for the http://www.apsdpr.org. The current procurement legislation to acquire goods, works and services for the public at large are said to be ineffective and inefficient, hindering the accelerated provision of public services
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