Public Sector Performance Assessment:

Vinícius Dezem,Gabriela Almeida Marcon Nora,Ademar Dutra,Leonardo Ensslin

doi:10.20401/rasi.7.2.480

Vinícius Dezem, Gabriela Almeida Marcon Nora

Open Access

https://doi.org/10.20401/rasi.7.2.480

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Abstract

This paper aims to identify the international literature approaches regarding the subject of performance evaluation of the public sector. Within a qualitative approach, this research applies the ProKnow-C method to select a bibliographic portfolio (BP). It was uncovered a theoretical framework that discloses the evolution of performance evaluation in the public sector and then this paper reports, specifically, the steps of the review, which also contributes, as a guide, to the improvement of scientific literature reviews in general. In this manuscript, 39 research papers were selected out of a first search that resulted in 2228 papers. Basic and advanced bibliometric analysis were performed to identify some particularities of the research area like authors, most quoted papers and journals, besides the specific concerns of performance evaluation in the public sector, such as the need for performance appraisal fostering organizational strategy.

Highlights

Several methods and tools are available to performance assessment (Ensslin, et al, 2020; Longaray, et al, 2019; Lacerda, et al, 2014; Ensslin, et al, 2010; Bourne, et al, 2003; Rantanen et al, 2007); the use of a given tool depends on the scope of the performance evaluation in each organization: dissimilar purposes require different methods (Jääskeläinen, & Laihonen, 2014)
The issue gained greater resonance from the studies on New Public Management (NPM), which suggest that private sector practices be incorporated into the public sphere, with a tangential point being the adoption of organizational performance evaluation systems (Hood, 1991; Brignall, & Modell, 2000; Sotirakou, & Zeppou, 2006; Nemec, et al, 2008; Carlucci, et al, 2014; Ohemeng, 2009; Hoque, & Adams, 2011; Newcomer, & Caudle, 2011; Arnaboldi et al, 2015)
To build knowledge for researchers, this study aimed to analyze the characteristics of international scholarly publications that address public sector performance assessment

Summary

Introdução

The aim to improve performance evaluation is currently increasing, as testified by the contemporary plurality of existing search methods (Ensslin, et al, 2010). Several methods and tools are available to performance assessment (Ensslin, et al, 2020; Longaray, et al, 2019; Lacerda, et al, 2014; Ensslin, et al, 2010; Bourne, et al, 2003; Rantanen et al, 2007); the use of a given tool depends on the scope of the performance evaluation in each organization: dissimilar purposes require different methods (Jääskeläinen, & Laihonen, 2014) This subject is significant for academe, since the modernization of public administration and the rising social demand for transparency and efficiency of public expenditure calls for reinforcing management mechanisms and performance appraisal, such as electronic government (Dias, et al, 2019). The following sections present the theoretical framework, methodology, and research instrument used; the results are discussed, and final remarks are presented

Public Sector Performance Evaluation

Guidelines for Research on Performance Evaluation

From Manager to Stakeholders

Methodological Framework

Instrument of Analysis

Presentation and Discussion

Bibliometric Analysis

Public Administration Review

Evaluation

15. Introducing benchmarking in the Czech Republic and Slovakia

19. Performance measurement and business excellence

28. Performance Management in the Public Sector