Abstract
Public service is the role of the function of the state apparatus as a public servant, so that the position of the Government Apparatus in public services is very strategic because it determines the extent to which the government can provide the best possible service to the community and the extent to which the state carries out its role properly. The level of community satisfaction with public services at the Semarang City Population and Civil Registration Service is already good. This indicates that the community is satisfied with the performance that has been carried out by the government. In addition, every element of the Community Satisfaction Index assessment is all in the good category, although there are three elements that are of little value among others, namely service time, tariff, and product specifications for service types. The three types of public services are noted by the government to improve their performance in the future
Highlights
The implementation of good governance is reflected in the quality of public services
Public service of government apparatus is the role of state apparatus function as public servant, so that the position of government apparatus in public service is very strategic because it determines the extent to which the government can provide the best service to the community and to what extent the state performs its role properly
The target respondents are the public who use the services of the Semarang City Population and Civil Registration Service and public service administrators in the same agency
Summary
The implementation of good governance is reflected in the quality of public services. According to Law Number 25 of 2009 concerning Public Services, article 19 mandates every public service provider to prepare and determine public service standards as a reference in the implementation of public services in their respective environments. This law requires administrators to involve the community and related parties in compiling and determining Public Service Standards, hereinafter referred to as Service Standards. The level of quality of public service performance has a broad impact in various lives, especially to achieve the level of community welfare.
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