Public Library Patrons’ Views of Their Psychosocial Needs and How the Library Can Help

Abstract

Public libraries are increasingly trying to meet patrons’ psychosocial needs, in response to shifting demographics and the changing requests of their users. These psychosocial needs include assistance with or referrals for mental health or substance misuse, physical health problems, or basic needs such as housing or financial assistance. In many cases, needs assessments are conducted before libraries begin to address psychosocial needs of patrons. Limitations of existing needs assessments include only surveying staff instead of patrons, asking about only specific needs like housing or mental health-related needs, or surveying community members who may not be actual library users. The current study fills a gap in the literature by surveying a large sample of public library patrons about their broadly defined self-identified needs and suggestions for the library to better meet their needs. Implications for public libraries are discussed.